At ProstaVive, your satisfaction is our top priority. If you are not completely satisfied with your purchase, you have the right to request a refund within 180 days of receiving your order.
To begin the return process, simply send the unused product to the return address listed below. Once we receive and inspect the returned product, your refund will be processed promptly.
How to Request a Refund:
To be eligible for a refund, please follow these steps within 180 days of delivery:
- Check the shipping date on your package to confirm eligibility.
- Fill out the return and refund form included in your order.
- Ship the product to our official return address:
Return Address:
19655 E 35th Dr #100, Aurora, CO 80011, USA
- Email your refund request to:
After your returned package is received and approved, you will get a confirmation email, and your refund will be issued accordingly.
Important Notes:
Return shipping costs are typically borne by the customer. ProstaVive is not responsible for return shipping or delays in refund delivery.
- The supplier may cover return shipping costs in some cases, but this is not guaranteed.
- All returned products must include original packaging and a completed return form to be processed.
- We appreciate your patience and understanding as our team carefully handles each return request. Thank you for choosing ProstaVive – the natural choice for long-term prostate health.
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